Refund policy
Returns
Product returns are accepted only under the following conditions:
- Product is in brand new, unused condition and in its original packaging
- Product arrived damaged
- Wrong product was sent
To start a return, contact us at zynxdesigns9@gmail.com. Items sent back without first requesting a return will not be accepted. Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect.
If the wrong product was sent or the product was damaged prior to opening, Zynx Designs will cover all return shipping fees. If you simply no longer want the product, you must cover return shipping and a 25% restocking fee.
Returns are not accepted on sale items, gift cards, or partner brand items unless otherwise stated.
Refunds
Refunds are issued within 2 days of receiving the returned item. Once issued, your financial institution may take 3–10 business days to make funds available. A partial or zero refund may apply depending on the condition of the returned item.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at zynxdesigns9@gmail.com.
Preorders & Cancellations
Cancellations requested within 48 hours of purchase are eligible for a full refund. Cancellations requested after 48 hours are subject to a 25% cancellation fee. All cancellation requests must be submitted via email to zynxdesigns9@gmail.com.
If a preorder has not shipped by the end of the stated lead time, the customer may request a full refund at no fee.
Partner Brand Items
Many products on zynxdesigns.us are fulfilled directly by our partner brands. Zynx Designs does not hold inventory on these items. All partner brand items are subject to a 25% cancellation fee if requested after 48 hours from purchase. Returns are not accepted on partner brand items unless otherwise stated.
Chargebacks & Disputes
Please do not submit a chargeback or open a claim with your bank or credit card company. Chargebacks seriously harm small businesses like ours and delay your resolution. Contact us at zynxdesigns9@gmail.com first and we will resolve your issue as quickly as possible. Since Zynx Designs offers a full refund policy as stated, we reserve the right to contest disputes filed while still within a given lead time.