Shipping Protection
Shipping Protection is optional. You can turn it on or off in your cart before checkout. It costs $7.99 per order.
What it covers
- Lost: tracking hasn't moved for 10 days, or the package never arrives.
- Damaged: the part arrives broken from shipping.
- Stolen: tracking says delivered, but the package isn't there.
What we do
We send a free replacement of the same item. If it's out of stock, you get a full refund.
How to make a claim
- Email zynxdesigns9@gmail.com or use our contact page with your order number.
- Damaged: send a photo of the part and the box within 7 days of delivery.
- Stolen: tell us within 7 days of the delivered scan, and check with neighbors and your mail room first.
- Lost: tell us within 30 days of your order date.
One claim per order. Shipping Protection is a service from Zynx Designs, not insurance.